Even though I enabled HD videos in the settings on my newly purchased Zoom Business product, the highest video resolution I can see is 640x360. Why can't we see 1080p even though we enabled HD?
Also, I wanted to send an email about this via Zoom, but I couldn't find it, so I decided to write here. I must say that despite the product I purchased, I did not find the support service satisfactory.
Hi there,
I understand your frustration. Even if you’ve enabled HD videos in Zoom, there are a few important things to know about 1080p video availability:
1080p is not automatically included with all accounts
Zoom’s Business plan supports 720p HD by default.
1080p HD requires a separate request and approval from Zoom. It’s not something that turns on just by enabling HD in the settings.
1080p may be limited by your device or meeting setup
The maximum resolution can also depend on the camera you’re using, your internet bandwidth, and the Zoom client version.
Check Zoom’s official instructions
You can request 1080p by contacting Zoom support via support.zoom.us → Submit a ticket. They will review and enable it if your account qualifies.
Regarding support, I know it can be frustrating when you can’t find a direct email. Zoom mostly channels support through their web ticket system, live chat, or phone support for certain account types. Writing here is good for visibility, but submitting a ticket directly is the fastest way to request 1080p.
Next steps:
Go to Zoom Support.
Choose “Technical Support” and submit a request specifically asking for 1080p HD video for your Business account.
Make sure your Zoom client and cameras are capable of 1080p for it to actually display once enabled.
If you want, I can draft a ready-to-send support request for you so you don’t have to worry about the wording.
Do you want me to do that?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
