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Hi Zoom Community,Wondering if anyone else is running into this glitch.Today (06.09.25), I noticed that my chat options changed unexpectedly during a Zoom session. Behind the scenes, all of my meeting settings allow participants to chat publicly and privately (host only, everyone, and individual participants). However, as soon as someone else joined my meeting, the private chat options disappeared. The only option available was to chat with everyone.I double-checked my Zoom settings—everything is enabled to allow full chat functionality. To troubleshoot, I set up a test session and had someone join. As soon as they entered the room, the same thing happened: chat instantly defaulted to “Everyone” only, and all private chat options were removed.Private messaging is a key part of how I facilitate training sessions, so this is a major disruption.Is anyone else experiencing this issue? Would love to know i

I recently updated our Zoom Rooms and all of our USB cameras now appear mirrored in the local preview, even though they were previously shown correctly. This change applies to all four cameras in our multi-camera setup and is creating confusion for people in the room.  This is in a church service and for most of the service we display the local preview for people in the congregation.  It is disconcerting to see it mirrored. There is currently no setting in the Zoom Rooms Controller or software to disable this mirroring. Please consider adding a setting or toggle to disable mirroring of the local preview, either globally or per camera. This would restore the functionality we relied on prior to the update that broke it.

I am currently on a free trial for Zoom Scheduler.  I was informed that the trial will end in 3 days time and I do not want to continue.  Is there an option for not wishing to continue when the trial ends?  I tried to stop it today, but Zoom just assumes that I want to buy it, but I don't.  I did not even want to be on this trial.  I just clicked to look which I find rather underhand.  This is no way to treat customers.

Was previously able to use Zoom for meetings with few problems; last use was in December 2023. Recently however we cannot watch a webinar or participate in a meeting, because the audio frequently drops out and Zoom occasionally displays the message "Your internet connection is unstable." I disabled the connections on all devices but the one in use - no effect. I switched from a Wi-Fi to an Ethernet connection - no effect. Speed tests showed we are getting around 28 Mbps. I contacted our ISP and they set up a Zoom meeting so their technician could check all the connectivity parameters and watch what was happening while we talked (and I continued to experience the audio dropouts). Everything checked out and nothing showed up that could cause this problem. They are continuing to look into it but meanwhile I want to hear from Zoom about what could be causing this issue, which I see others have had in past years, but no clear solution has been presented.The connectivity we have all

If you have successfully created a campaign and see the "button" for Zoom Virtual Agent on your website, but it's not loading, then it's likely the SDK has not been "whitelisted by your website's CSP.Some websites have a Content Security Policy (CSP) that only authorizes "whitelisted" or "allowed" endpoints to access their website. Each CSP is unique, so please get in touch with the person who manages the website you want ZVA to work on (or across) and ask them to update the CSP settings to match the recommendations in this article. CSP SETTINGS FOR ZVA SDK: https://developers.zoom.us/docs/virtual-agent/web/get-started/Send this link to your web developer, and they will understand which protocol you use and implement the CSP headers for ZVA accordingly. Additionally, please note that Zoom's SDK options are committed to sec

Hello everyone   English is not my native language but I will try to explain.   I use to record videos where I am the only person talking, sometimes sharing screen, sometimes only taliking without sharing screen or document.   I tried today to record a video like that and when the recording finished, and I open de the MP4 file in my local drive to check it, video is not including audio¡¡¡    I tried several times with sharing screen and without sharing screen and all of them is the same, no audio only video.   I uninstalled software and installed again, and tried as well several times only talking  and others sharing screen and it is the same.   I don't know what to do, hopefully somebody can help me to fix it.    Thanks in advance

Is anyone else seeing issue with meeting call time stamps showing in the chat history incorrectly. Example - 12 am incoming or outgoing audio call to a chat user when the call actually happened at 1:30 pm - The other chat messages the time stamps are correct this is only happening on the audio and Video calls to chat users.  Thank you 

I’m trying to add other licensed users as Alternative Hosts when scheduling meetings, but I keep receiving this message: “One or more people you want to add as alternative hosts are not licensed users or are not members of this account. Remove the following users to continue:Unable to assign "email@samecompany" as an alternative host because the user cannot be selected at this time”  I have verified that the other party is licensed and we all work at the same organization together. Has anyone else experienced this issue and have a solution?

Has anyone been able to come up with a solution for people to access their voicemail without using a Zoom client and/or adding the enable callers to check voicemail?  It would be nice to be able to call a phone number, enter your extension, enter your PIN and listen to your voicemail.

I don’t have access to my 2FA app nor do I have my recovery codes. Virtual agent suggested resetting password leading , well ,to losing access to account completely ! The account I’m talking about is associated with email “*********** “ . Kindly send a reset 2FA form or whatever the paperwork is so I can confirm my identity and recover access to that account. 

My profile has my correct name but each time I join a weekly meeting it shows the first names of myself and my partner, probably created years ago for a one time social event.  I "rename" it every week and choose "remember" yet every single week it defaults back to these two names.Please help!!

When I leave a meeting and close zoom, it stays running in the background and messes up audio for other apps. I have to force stop it from the app settings everyone a meeting finishes. This just started happening within the last month. Any help?

Hello, I've had AI companion creating summaries without a problem until about a month ago, when it stopped. I didn't change any settings before this happened.When I go on Account settings > AI companion, it it set to autostart and Meeting summary is on, but I get an error message below saying "one or more AI companion features are disabled in your settings". I enabled it everywhere I could think of inside "manage all settings", and it still doesn't work, can you please help?

We're having trouble with one person's recording to the cloud not creating the Ai companion feature Summary, chapters, etc. even though his settings are the same as mine and we have the same type of accounts.  We went down and compared his settings with mine and they are set up exactly the same as mine.  Anyone have this problem??Thanks

my name is correct in my profile, however when I joined a meeting it shows Zoom user. Would appreciate any help in having my correct name appear.

The Zoom SDK has been initialized, but it has not joined the meeting. If you directly use uninitialize afterwards, an error will occur. 报错信息如下：E FATAL EXCEPTION: mainProcess: cn.cu.jdmeeting.jme, PID: 3901java.lang.UnsatisfiedLinkError: No implementation found for void com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit() (tried Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit and Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit__)at com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit(Native Method)at com.zipow.videobox.confapp.ZmNativeUIMgr.uninitialize(ZmNativeUIMgr.java:1)at com.zipow.videobox.mainboard.module.ZmSDKMainModule.unInitialize(ZmSDKMainModule.java:1)at com.zipow.videobox.mainboard.module.ZmSdkMainBoard.unInitialize(ZmSdkMainBoard.java:2)at com.zipow.videobox.mainboard.Mainboard.cleanMainboard(Mainboard.java:2)at com.zipow.videobox.VideoBoxApplication.unInitAppForSDK(Video

Hello,I'm experiencing a recurring issue with my Zoom display name.In my Zoom profile, my full name is correctly set to damien( ...Full first name and name). However, every time I join a meeting, my display name shows up as "damie".I’ve already tried the following:Verified that my Zoom profile (on the web) shows the correct full name.Checked the settings in the Zoom desktop app.Despite this, Zoom continues to display "damie" by default when I join new meetings.I'm using a free Zoom account, so I don't have access to direct support.Does anyone know how I can fix this so that my correct full name appears automatically in all meetings?Thank you in advance for your help!

Couldn't find where to submit a bug report, so I thought I'd start here if anybody has noticed the same, or wasn't sure how to solve it. For about a year, I've noticed the video lag hard occasionally in Zoom, and have discovered the cause. The video lags when I'm on the receiving end of a push notification, when macOS has Portrait or Studio Light (sorry, I can't remember which one of the 2, or if it's both) enabled in the green camera icon in the menu bar. This happens with both iSight camera, or a USB webcam. A colleague and mine tested, and sure enough, when either of us turn off Portrait or Studio Light, then sent the. other a Slack message, the problem went away.

I need to link a form for my clients to fill out for their upcoming meetings that they have scheduled with me . They need to fill it out ahead of time so I am trying to embed the link within the reminder email that they receive the day before the meeting. I can get as far as copying and pasting the link when I click on the "embed link" option but then nothing happens after that, even when I press "finish". I am attempting to embed a link using a form from the app Tally Forms.  Can someone help me with this please? 

Hi,I am trying the video + content option when using my digital signage. What is the video and image ratio that is recommended so that  I can maximise the screen? Currently there is quite a lot of blank space both on top and below the screen.

Hi, I am trying to add someone as an alternative host for my meeting but I keep getting the error message 'Unable to assign (email address) as an alternative host because the user cannot be selected at this time'   Why might this be and how can I resolve this?   In case it makes a difference, the email I am trying to add is an external email address (not within my company)   I have checked and the email address is correct and the email is connected to their Zoom account. 

Meu cartão expirou e o pagamento da assinatura falhou. Com isso minha conta foi alterada para o plano básico. Fiz a troca do cartão e paguei o valor aberto, mas a conta encontrou no plano básico e minhas gravações não estão disponíveis. É preciso muito recuperar minhas gravações que foram armazenadas na nuvem. É possível recuperar as gravações desta conta?

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!   📆 August 7 -