Why I cannot join a meeting? | Community
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New Member
March 4, 2026
Question

Why I cannot join a meeting?

  • March 4, 2026
  • 1 reply
  • 31 views

i had a online class in zoom, and it is a meeting with password. im sure the password is corret, and i can enter the meeting without enter password by my phone, but when i use a computer or a laptop. it always needs a password and always says the password is wrong. i want to contact the supporter but there is only ai pop up. can anyone help me fix it?

 

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    March 4, 2026

    hi ​@jue wong ,

    Can I take  a guess you are in China?

    THe Zoom servers for free accounts in CHina are being blocked and we suggest you use a VPN to make a connection seen from outside the country. Sorry, this one is outside even Zoom’s control.

    Please like and mark as the solution if this helps

    All the best

     

    John Drinkwater

    Independent Zoom Strategy Consultant

    Zoom Community Super Champion.

    Zoom Developer Champion

    https://www.linkedin.com/in/johndrinkwaterlordzoom/

    See my latest content. events, live and prerecorded to showcase features

    https://lordzoom.com/go/hub

    I run many events and upload most on my channel.

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