AI companion

Forum|Forum|3 days ago
February 24, 2026
3 replies
14 views

I cannot seem to find my AI companon while logged into Zoom for phone use. Does anyone know where I can access it?

Vinnie

Community Champion | Customer

Hello @Amy Potter

AI Companion features are enabled individually/independently per Zoom product. If you aren't the Zoom Admin, take a look to this document about what features are included and what is needed to enable it, but then you need to talk to the Admin to make sure it is available to use for your account, and if not and it can be enable, below document also points to the confirmation settings needed.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057623

A

Amy PotterAuthor

New Member

It has been enabled and it was popping up when I logged in but now it is not.

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Amy PotterAuthor

New Member

I’m looking for Zoom Asisstant

Vinnie

Community Champion | Customer

I see, Zoom Assistant for Zoom Phone; take a look to this document: There is an option for “Auto-Hide” when not used so I wonder if you have that enabled.

If I am not mistaken, that feature needs the Zoom PowerPack License, make sure that license hasn't been removed from you user account

Enabling or disabling Zoom Assistant

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058042#h_01GVRNKVWDAN78WW81VP5SYFB8

Using Zoom Assistant

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058038

Also, in the Zoom App itself, Settings > General scroll all the way to the bottom to verify this setting