Cannot hear

hi ​@Lindsay Durand 

Please let us know a little bit about your set up.  Are you using a physical desk top phone, a computer with zoom workplace app, or a mobile device such as a smart phone with the zoom workplace client?  What are you using for a microphone and speaker?

Where do you hear your phone ringing, i.e. your mobile phone, your desktop computer, your physical desk phone?

When you did test calls, did you first get a dial tone, did you hear ringing, and was anyone able to answer your calls? 

When you receive calls, do you hearing ringing on your mobile device, etc., what happens when you try to answer?

What zoom phone licenses such as unlimited US/Canada calling are assigned to your extension?

In the meantime, please look at these support articles.

Troubleshooting audio issues

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902

Testing device audio for Zoom Phone

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060154

Troubleshooting speaker or microphone issues in the desktop app

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060836

Troubleshooting speaker or microphone issues on your mobile device

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066222

thanks,  eliot