Solved
13215
My account is free, my Chinese clients are getting error code 13215 when logging in. How can I resolve this?
ExpertswhoJohnAnswer
Community Super Champion | Customer
March 3, 2026
hi
Sorry for this, but China has set rules to not allow free zoom accounts to be used in China.
Zoom error code 13215 typically indicates that a user located in mainland China is unable to join a meeting, often due to restrictions on free accounts connecting to international servers..
THe answers is to either buy an account, or use a VPN to change your location to outside of China.
Please like and mark as the solution if this helps
All the best
John Drinkwater
Independent Zoom Strategy Consultant
Zoom Community Super Champion.
Zoom Developer Champion
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