Products

Whenever I schedule a Zoom meeting on my desktop, the email invite opens in the old version of Outlook instead of the New Outlook, which I prefer to use. I've already set the New Outlook as my default email app in my system settings, but Zoom still defaults to the old version. ICS files are set to open in New Outlook btw. Does anyone know how I can fix this so that Zoom opens email invites in the New Outlook? Any help would be appreciated!

I am reporting a persistent technical issue with Zoom's Live Transcription in our research lab meetings.The Core Issue: Despite the "Speaking Language" (Source Language) being manually set to Japanese on the host's side, the AI engine consistently interprets our Professor's speech as English phonetics, outputting gibberish English instead of Japanese characters.Critical Evidence: Peer Contrast: Other participants' speech in the same meeting is correctly recognized and transcribed as Japanese. Only the Professor’s voice triggers this English override. Historical Consistency: This setup worked perfectly a few months ago. The issue appeared recently without any changes to our settings. Global Settings: All users have their interface and subtitle languages set to Japanese. It seems as if the system is completely ignoring the user's manual selection and forcing the English engine onto this specific audio stream. Is this a known bug, or are there hidden back-end settings that need adjust

I installed the Grain Recorder on my Mac and integrated it with my Zoom account. Then, when I decided to no longer use it, I removed it from my installed apps on Zoom, AND I uninstalled it from my computer.  And yet it STILL keeps entering every Zoom meeting room I start. How do I get this thing properly disconnected from my Zoom account?  Thank you.

For one of our groups in Contact Center, we need to collect information from our callers and then have that information sent to an Inbox so it can be listened to by the team. What we’re planning is that when the callers hit the flow, they will be presented with a question → answer the question; and then the system will repeat this for as many questions as there are. When all questions have been recorded, all of these answers should then be forwarded to an Inbox where the interaction can be reviewed.This is the configuration that we’re trying to get to work but we’re having some issues getting the CollectInput widget to capture responses from the callers. And we do have “Voice input” enabled.This is the basic flow but not sure if this will get us what we want:Question 1 (Send Media widget) → Collect verbal response to question 1 (Collect Input widget)Question 2 (Send Media widget) → Collect verbal response to question 2 (Collect Input widget)Thank you message → Route collected responses

I am planning to interview a professional who founded and runs an online tutoring company. The interview will last at least 15 minutes, and my goal is to better understand what their role looks like day to day, as well as how creativity and creative problem-solving play a role in building and running their business.I want this interview to feel like a natural conversation that encourages storytelling, real examples, and thoughtful reflection rather than short or yes/no answers. I am especially interested in how they approach challenges, adapt to students’ needs, and make decisions when there is no obvious solution.Can you help me generate 3–5 open-ended interview questions that explore: What their role is and what that looks like in practice How creativity shows up in their daily work How creative problem-solving is used in online education How they handle challenges or obstacles in their business Please make the questions engaging, flexible, and designed to lead to meaningful fo

Dear Zoom Product Team,I am writing to express my surprise regarding the absence of Arabic from the list of supported languages in the Zoom interface, especially considering the platform’s global leadership in communication.The Comparison: Why Arabic MattersAccording to current global statistics, the Arabic language is spoken by over 450 million people worldwide. It is one of the six official languages of the United Nations.When looking at the current language selection menu (as shown in the attached image), Zoom supports several languages with significantly smaller speaker bases, such as: Swedish (~10 million speakers) Dutch (~25 million speakers) Polish (~40 million speakers) The number of Arabic speakers is nearly double the combined total of several languages currently supported. This creates a significant gap for millions of professional users, educators, and students in the MENA region who rely on Zoom daily.Strategic ValueAdding Arabic is not just about translation; it’s abo

Hi there,I am hoping that someone can help me. I would like to know if Zoom can translate from Arabic into English in real-time? Any assistance would be greatly appreciated.Regards

DISCUSSION ABOUT SOFTWARE TESTING

I schedule meetings through Zoom Pro regularly. For about two to three months now, I have not had breakout rooms available in my Zoom app (using Windows 11).I've tried contacting the support team who confirmed that everything in my account was set up correctly, but couldn't help me with the missing breakout rooms. Unfortunately, I cannot upload images as of yet. Things I have tried so far (all with the desired effect):go through all the settings in my profile for breakout rooms, checked several times whether breakout rooms were available (and Zoom support has confirmed that it is set-up correctly in my account)uninstalling and reinstalling Zoom to make sure I have the latest version availabletried hosting meetings both on Windows and iOStried making another person to the host in my meeting, but he did not have breakout rooms available then eithertried starting meetings directly from the app (instead of via link)Nothing. The only thing that has worked was using another ac

Hi, I am currently experiencing what seems like a permissions design or technical issue with a Zoom Event. I have a few sponsors and exhibitors and each of them is permitted access to attend all the sessions. In both webinar and meeting sessions for our multi-session event, whenever these accounts join they are AUTOMATICALLY made a co-host, which creates an administrative burden to the actual meeting host to then have to remove them from that role, PLUS lots of confusion for our sponsor/exhibitor contacts who simply want to attend educational sessions NOT co-host them. Zoom chat support has left me hanging on this and I'm wondering, is this a tech issue for our event, or simply an error in design of the Zoom events program??Reading through permissions how-to's it seems that exhibitors should only be able to host their OWN sessions in the expo booth or ones that we have assigned them to specifically, but this is not what we are finding in practice.   If you've had a

When I set up Zoom for my company I originally had Advanced Encryption turned on. After discovering that content was still encrypted with this setting turned off, and the downsides outweighed the upsides (for us), I turned it off. However, it is still not possible to edit chats in channels created before I turned the setting off. Some of these chats are the busiest and most important ones, so this limitation is a bit annoying. Is there any way to fix this?

Since I quit Zoom between meetings, every time I join a new meeting via clicking on a Zoom link in my calendar, this window pops up:I do not use this window. I do not want this window to appear simply because I joined a meeting. I close this window every single time it opens. Is there anything I can do to prevent this window from opening every time I join a meeting?

What is the logic behind the meeting ID or Meeting Inviter being displayed on a ZRC that has an O365 calendar integration?  Sometimes it shows as a Meeting inviter, and sometimes as the title. I would be good to understand this logic, as enabling meeting ID as the primary UX is preferred. thanks   

Currently a client asked for a way to integarte Zoom meetings/webinars into learndash (wordpress), I followed documentation and videos of the process https://www.youtube.com/watch?v=G8VXPw6qBPE, https://www.youtube.com/watch?v=G8VXPw6qBPE, both focused in the plugin https://wordpress.org/plugins/video-conferencing-with-zoom-api/, I have really never created a zoom app, until this requirement, for the ability to create meetings from the site is necessary the SDK app credentials, but after following the tutorial, it shows a warning “Please check your internet connection or API keys. Zoom API is not able to connect with Zoom servers at the moment.” for a live website, currently unsure in which way I missed a step in the app, or if something in my account that limits (free account), or if there something else that could be blocking the connection or a way to test that the process is successful or not, any tips would be appreciated.Until the process of trying to create a meeting that the ho

The install instructions can be found here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063458`sudo apt install ./zoom_amd64.deb` And the result is`Unsupported file ./zoom_amd64.deb given on commandlineThank you for your help. No clue why Zoom doesn't have a 'technical support' community group.`

I know that in Zoom Settings, mic input can be set to mute when joining meetings.In Zoom Settings, there is also a setting: Audio > Microphone where the Input volume can either be set to be 'Automatically adjust(ed)…', or not automatically adjusted, and manually set to any level from 0 to maximum.Being able to set the mic input level manually makes sense in certain circumstances, but when it is set to 0 (muted), during a meeting, I can unmute the mic input in the meeting interface, and I am heard in the meeting.What is happening technically when I have the mic input set to 0 in settings, and unmute the mic in the interface? My hunch is the mic level is changed to automatic level control automatically; if it is passing audio, it is no longer set to 0 (mute). On the flip side, if the mic input level is *manually* set to something greater than 0, but muted in the interface, I suspect that when the mic is unmuted in the interface, it adopts the manually set level; it is clear it is no l

I'm looking for a complete list of extensions in our company zoom account regardless of what the extensions are used for. I've looked at phone numbers in number management, users, auto-receptionists, etc. and I can't find this extension anywhere. Where can I view a list of all our extensions in one place? Thanks

This is what I received:https://us05web.zoom.us/j/85673701458?pwd=rOhXaqh656BuxKvb6Em0F1RCJGrE9D.1

Got this message from a user this afternoon. He's a VP and was extremely unhappy that his Teams meeting was being overheard by a caller. "I was on a Teams Call and a call came into ADS and the call was transferred to me. I didn’t even know it; my phone never Rang! So I didn’t accept or Decline!! Very Strange. Alan has already looked at my Zoom settings and is asking Zoom for help…" Any thoughts? My executive team is freaking out

Hi Everyone, Posting here to see if anyone is running into the same issues. I recently implemented Zoom Phone to replace Gong’s native dialer “Gong Connect”. There are many reasons we decided to go with Zoom Phone but in general it was because it was labeled as the only “plug and play” integration with Gong and its calling configurations/ capabilities are much more powerful than Gong’s native dialer. The issue I am running into is when Zoom Phone is turned on in Gong Engage and a call is made, there is field for reps to add call notes. This seems like a core feature for any calling platform. Has anyone run into the same issues? If so, how did you solve for it?Any feedback is welcome! Thanks.

I had a reoccuring meeting set up with a specific Meeting ID.  The time frame ended and now I'm looking to set up more reoccuring meetings with the same specific meeting id.  I tried setting up reoccuring meetings, but they seem to issue me a new meeeting id.  How can i use my orginal meeting id? 

I have been using Zoom for almost four years and have been an administrator for nearly 3 of those. I am always learning new things though. Now, I cannot view downloaded recently recorded meeting with QuickTime. Has there been a change and, if so, what CAN be used to view downloaded recordings on a Mac? The response I get is that the recording is not compatible with QuickTime.

Hi Team, We usually need to send bulk invited ranging from 1000 to 70K participants. I see an option of CSV in setting up email invite section. Wanted to know the format that is required for the CSV file and also how many invites can be sent at once.  Regards,Suparna Chakraborty

How can I rearrange order of speakers in a Webinar Registration pageI need to add a speaker who will be the first one not last 

Hello Everyone, We are a Zoom reseller partner, and I previously had a Business account under my company. As part of our Platinum Partner engagement, I requested our Channel Solution Engineer to provide access to Zoom Phone, Webinar, and Webinar Plus for demo and practice purposes on my official company email ID.However, after this access was granted, my existing account data was unexpectedly removed. I was added as a member under another account, and my original account data appears to have been overwritten.To clarify the situation: I manage two email IDs: One for demo and competency purposes One official company email ID (Admin account) I had Zoom Phone access on the demo email for Phone competency, which we successfully completed. I then requested Webinar and Webinar Plus access on my official email ID. After the access was enabled, I noticed: I had been added as a member under the Partner SE’s account My existing data under my company admin account was wiped o