Need urgent assistance

Hello zoom, i  have issue with my account and i was not able to attend anything on zoom previously. I gave you call you solve that problem but unfortunately i don’t have any proof of that thing happen and i called you today as well but nothing seems to work i have request can you please revert back to this mail and just write i have genuine problem and you solved that issue because i don’t think so on that day ai told they are recording that call i tell the to connect me with real person but they solve the problem instead tell me i have hold on my account just because i didn’t pay.

Actually,i am on probation period in the university and i need marks to pass my course due to zoom issue i have lost lot of marks and i now i am not able to pass this semester just provide me a mal that’s it it would be a great help. 

Thaks very much