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New Member
Jashanpreet Jaur
New Member
March 10, 2026
Question

Need urgent assistance

  • March 10, 2026
  • 2 replies
  • 38 views

Hello zoom, i  have issue with my account and i was not able to attend anything on zoom previously. I gave you call you solve that problem but unfortunately i don’t have any proof of that thing happen and i called you today as well but nothing seems to work i have request can you please revert back to this mail and just write i have genuine problem and you solved that issue because i don’t think so on that day ai told they are recording that call i tell the to connect me with real person but they solve the problem instead tell me i have hold on my account just because i didn’t pay.

Actually,i am on probation period in the university and i need marks to pass my course due to zoom issue i have lost lot of marks and i now i am not able to pass this semester just provide me a mal that’s it it would be a great help. 

Thaks very much

    2 replies

    ExpertswhoJohn
    Community Super Champion | Customer
    ExpertswhoJohn
    Community Super Champion | Customer
    March 11, 2026

    hi ​@Jashanpreet Jaur ,

     

    We have no access to customer information on this forum. and you can not swhare private informatin so I will try and pass you on.

    Also here is some genereal information

    We know unexpected charges or auto-renewals can be frustrating.

     

    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, 

    https://support.zoom.com/hc/en/contact?id=contact_us&zva=open

    which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    https://www.zoom.com/en/trust/terms/

    For additional context, I suggest you look at the  article on canceling subscriptions and unexpected charges.

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083524

     

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    March 11, 2026

    Hello,

     

    if your Zoom account is supplied by your university you should contact the group on your campus that administers Zoom for the University. This is often the IT support group. 
    This group can review your account logs and open Zoom support tickets.

     

    Regards

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