Products

I'm having trouble hearing audio in videos shared in Zoom Meetings. I have an Acer Nitro V15 notebook, model ANV15 - 51 - 58AZ, Windows 11, using Zoom Workplace version 6.4.12. However, this problem with the audio has been happening for several versions now.The problem is when someone shares a video on Zoom and it has audio, the music contained in the video is automatically cancelled, as if it were noise cancellation. Only the voice contained in the video, whether spoken or sung, that can be heard.I've already checked audio processing settings on my notebook, and removed them all, but the problem continues. I updated zoom to the latest version, tested previous versions, but nothing changed. I looked here on the forum and saw that in one case they asked the host to remove the noise cancellation option in the audio settings if it had it. I made this modification, but I still have the problem.I've also heard from some friends who use Zoom th

On Monday 29th September 2025, at least five institutions in Finland, as well as some institutions in Norway and Iceland have faced "Warning. The instructors email is invalid(2216). Error Code 2216 - int_edu_{institution specific numbers}" when trying to access Zoom via Moodle LMS as the Moodle instructor role user. This prevents instructors, typically university teachers using Zoom the way they are used to. In addition to this, institution admins are facing "Sorry, your session was expired. Please refresh the page or login again." when trying to configure LTI Pro settings, which are unexpectedly empty. No problems on Friday 26th September 2025. The issue started on Monday or during the weekend.Norway and Iceland reports mention this error occurring also in Canvas LMS integrations.However, there are institutions who use Zoom LTI Pro and Moodl

Hi all,I have been invited to a zoom meeting this Sunday - and I received the invite and added it to my google calendar - which worked. However this meeting is not appearing in the workspace in the zoom app.Can anyone help me ? I want to just be able to open the zoom app - see the scheduled meeting for this Sunday - and join from within the zoom app. Why is it not appearing in the zoom workspace ? I have added my google calendar acces into my zoom accountAnd I added the Zoom app into my Google Workspace 

There seems to currently be no way to add multiple Google Calendars using the "Calendar and Contacts Integration" option under Account/Profile/Others/Calendar and Contacts Integration. You can only edit your google account and choose one or another. This does not work as I get Zoom invites on two google email accounts and I need all my invites from both accounts to show up in Zoom. Please add an "Add Another Account" option.

We have a Zoom webinar account set up and integrated to HubSpot. This integration has worked in the past with few issues. The HubSpot workflow we have set up for our latest webinar is running, but returning the following error "Action failed because HubSpot is being rate limited by the connected app, but will retry soon."We did just put up a new website and while I was testing the website this weekend, the number of form submissions that would trigger this workflow were less than 10 (no other API calls to Zoom). HubSpot support told us to wait to see if it cleared on its own. After 24 hours I retested and got the same error. Any ideas?

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!  

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!  

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!  

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.   Check out the full lineup here:   📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!  

Hello, I would like to ask: why can´t I open multiple sessions simultaneously from the Chrome browser?

Hi there, I am trying to find a way of using different options for waiting rooms for different recurring meetings. I have 2 different recurring meetings, one each for 2 different Coaching programs I am offering. What I am trying to do is finding a way of showing different images in the waiting room of each meeting. I already tried it with groups but can't find a way of assigning a meeting to a group, so that the group settings for the waiting room will be taken. Is there any way of achieving what I am trying to do? My Zoom version is: Zoom Pro, 6.0.11 (35001) Thank you so much for any recommendations! Best,Aurelia

I have an employee, who is a registered user, consistently get a message that says, "Unable to Join Meeting" with a 13224 error code.  What does that mean and how can I resolve that issue?

I requested support for error code 13224. It has been a week without any feedback from Zoom to resolve this matter. Whom should I turn to for help? Thanks!Dongping

Relatively new admin and finding the back end of this confusing, contradictory and overly complicated! I have call recording switched on, I have the voice message disabled - all works fine. As soon as I make someone a Recording Admin, the call is being recorded starts playing. Remove admin, recorded message goes away. Surely this isn't by design? Either way I need to give a user access to other people's recorded calls - what am I doing wrong?

I am currently looking into Fax Cover pages for Online Fax.  For example we are a County Government consisting of multiple departments. I can easily create sheets for individual departments to use but they seem to be available to everyone as I add them.  This makes it too easy for someone to select the wrong one and use a cover sheet with information not pertaining to their respective department.  Can the availability of the cover sheets be limited in some way?

On the registration page for Zoom meetings, there's a point where the branding banner image stops scaling correctly, and only shrinks the width of the image, instead of scaling both the width and the height.  This makes the branding image look squished, and it looks unprofessional. You can test this on PC by changing the width of your browser window.  At a certain window width -- possibly the width where mobile phones become relevant -- the page layout will change.  The grey background disappears, and the banner image starts to look squished.  At that point, the page only scales the image width while maintaining constant image height.

Not sure why my meeting notice doesn't populate recipient emails...I'm forced to hyperlink the meeting notice into emails myself...

We are business and pay for products that we cannot access. Only human we can reach at Zoom is a sales rep to sell us more product. We port our phone number in, and use the zoom workspace rooms - but escalation contacts and tech support are unresponsive. We are being told by sales to rep to "create a ticket" or "escalate the ticket" and 6 days ago what seemed to be a human offered to schedule a call with us, to which we responded any time - this is urgent. They said without an exact time they cannot schedule it. We have responded to them 3x now with no reply. Help!zoom 

Bonjour, J'utilise un nouveau chromebook acer intel inside je viens d'installer l'appli zoom mais ne trouve pas moyen d'avoir accès aux arrières plans virtuels gratuits comme je le faisait sur mon ancien PC. Merci de m'indiquer la marche à suivre.

Hello, we're using Zoom Meeting APi to create and manage meetings, we connect the mail zoom account and then use it to create meetings in behald of all zoom hosts with Pro licenses.In these last weeks we're getting more ane more errors as in subject HTTP 429 Too manu requests.We're getting this kind of error for some hosts and not for others, and even in the morning. It is not clear what API are involved in thi hard limit of 100 calls per day.It is the API to fetch meeting stats and meeting partecipants incluided in this count? Meeting and Webinar create/update requests100 create/update requests per day (UTC) per userApplies to all Meeting/Webinar IDs hosted by the userResets at 00:00 UTC daily Thank you,Michele

Hi:  Does anyone know how to turn off the voice that announces that its starting and stopping recording each time you hit record during a meeting?

I have been using Zoom for many months using by Windows 10 laptop and an external monitor with an HDMI connection. I have the "Use dual monitors" option setting checked in Zoom. When I share my presentation slides, the slides appear on my laptop and I can see the attendees on the external monitor. Works great! Yesterday, I needed to do the same at a different location. Same laptop with the same settings, but instead of an external monitor, I connected a Smart TV. Now, when I share my presentation slides, the "Use dual monitors" option does not work. What I see on my laptop is the same as what I see on the smart TV. The only way I could make this work was to extend my laptop screen onto the Smart TV, and then manipulate the two screens to simulate what worked automatically with the external monitor. Doable, but not acceptable. What changes should I make so the connection with the Smart TV will work the same way it does with a dumb external monitor?

I work for a corporate organization and we are trying to purchase a Zoom subscription. However, we have not been able to get a response from the Zoom sales team despite multiple attempts. They are not replying to our emails. This lack of communication is causing delays in renewing our subscription and affecting our business operations. If anyone has advice on how to get in touch with Zoom sales or alternative ways to purchase the subscription, it would be greatly appreciated.

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I am a counselor that sees her clients online. I schedule them for so may sessions in a row. But after the holidays and for make-ups I would like to use the same zoom link. Is it possible to copy and paste the old zoom link to be used in new meetings I set up. I do not want to have the teachers have to copy and past a different link into the students schedule. I hope this makes sense.