Help with Zoom Phone Suspension

Forum|Forum|23 days ago
March 10, 2026
5 replies
145 views

Hi,

I'm reaching out because my Zoom Phone service was recently suspended and I'm a bit worried about it. I already submitted an appeal to the Trust & Safety team, but I wanted to check with here as well since I just started using Zoom for my business.

I run an auto parts business and I use Zoom to communicate with customers who request parts. Over the past few days I sent around 30 SMS messages to customers who had inquired about parts, and it's possible the system may have flagged that activity. As a new user how many SMS can we sent per day from per users. Any help would be appreciate.

Vinnie

Community Champion | Customer

Hello @Mohammed Hussain , I am not sure Zoom Community is the correct channel to help you with this type of issues, but more with Zoom Support using their ChatBot or opening a Ticket.

Regardless, there are few things you can check trying to find out why your service could have been suspended and prevent from happening again:

Since you mentioned using SMS to communicate for your business, make sure you have followed the process to be in compliances with the regulations:

SMS/MMS 10DLC Compliance

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

Zoom SMS with 10DLC Compliance for conversational messaging

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058283

10DLC checklist

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0010208#mcetoc_1ipcjnok6b

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Mohammed HussainAuthor

Newcomer

Hi Vinnie,

Thank you for your reply.

A2P 10DLC campaign still shows Active
My phone license still shows Active

Vinnie

Community Champion | Customer

If I am not mistaken, sending many messages in a short period of time it could be flagged as spam so that could be what happened in your case.

What the “SMS Campaigns” shows you as the “Current troughput”?

Go to ADMIN > Number Management > SMS Campaigns and verify the “Brand status” you registered shows Active, and the “Vetting status” show Vetted

Also, below that, verify the SMS Campaign where you allocated the number you are using for SMS where the Throughput is if it says “Default” or “Enhanced”

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Ruth Vawter

New Member

I didn't send that message. I want to start a telephone service on my cell phone via zoom. Can you help me? Ruth Vawter

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Mohammed HussainAuthor

Newcomer

You can contact zoom support team they will help you to setup the account

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James Smite

Explorer

From what I’ve seen, Zoom Phone has limits to prevent spam, especially for new accounts. Sending 30 SMS in a short period as a new user can sometimes trigger flags. It’s best to check Zoom’s official daily limits per user and consider staggering messages or verifying your account. Hopefully the Trust & Safety team gets your appeal sorted quickly!

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Mohammed HussainAuthor

Newcomer

Hi James, Before sending SMS I cross checked with the sales team via email please have a look below.

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James Smite

Explorer

Hi! For Zoom Phone SMS limits, new accounts can sometimes get flagged if multiple messages are sent in a short period, especially to new or unverified numbers. Daily limits can vary based on account type and region. It’s best to check Zoom’s official SMS guidelines or reach out to Zoom Support directly they can confirm your account’s daily SMS limits and help resolve any suspension issues.

E