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Tom_T · 2022-03-10 12:57 AM

I would first make sure your headset is recognized by the computer. Then use the zoom settings for audio to make sure you selected that headset for speaker and mic. Run both tests and ensure the device is working. We tried using two different models ...

Tom_T · 2022-03-10 12:46 AM

We have an office in Canada that has a large French speaking population as well as English speakers. For several hours a day we have a bilingual operator that answers the calls. The rest of the time we send the calls to an IVR. I attached a call flow...

Tom_T · 2022-03-10 07:16 AM

With 2 other producys I managed in the past, the vendor created up to 10 holiday schedules. When you created a call queue you went to the holidays schedule section there and simply pointed that queue to any one of the 10 holidays you created. When it...

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Re: Can't use my headsets when on Zoom

Re: How to share call queues between sites

Re: Holiday Hours

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