Phone System
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Recent Activity

Call waiting flashes for 1 second, then missed call

I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM. I have call waiting set for 30 seconds. how many concurrent calls can...

Questions about Contacts on Zoom Appliances

This might turn into a feature request thread: Cloud ContactsFor Office365/Outlook contacts, what is the reasoning for this not appearing under Contacts? These devices show other data (i.e. calendar events) from O365, why not contacts? I see a simila...

Resolved! Power Pack/ Power Desktop User

My team is in the process of testing power pack for deployment to receptionist and is having issues. It seems that it shows up for some users as an option but not for others that have the same exact settings (including call queues, delegation, callin...

nbrown by Listener
  • 6 replies

Call Queue OPT-OUT Elapsed Time Report

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-o...

Airel by Listener
  • 2 replies