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Resolved! Sharing phone lines between Exec's and exec Assistants

I come from Cisco call manager background. The way it shares a line is you can "put" that line on a physical phone, anyone's phone provided they have to open space. The line will ring on all phones that have this number. My exec assistants have their...

Call Queue OPT-OUT Elapsed Time Report

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-o...

Airel by • Listener
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