Can't upload anything to Zoom whiteboard even with settings enabled

[lcrp]

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in the whiteboard while using it. What can we do?

[BakerHe]

Hi @lcrp  can you see this upload icon on your toolbar(left side of the view)

If you can't see this icon, please ensure you enable the setting

If you already enable this setting, but still can't this icon

I want to know which platform you are using : zoom desktop client, browser, zoom room, mac, windows, linux or ...

FYI : We can't upload images when we are using zoom room + shared zoom room account + whiteboard. 

[mjstewart]

I am also having this problem - the upload icon is not visible even though it is enabled in settings. I have a Mac.  I found an article that said I need to contact support, but cannot find out how to contact support. The bot could not help me.

[QQ4]

I am also having this issue: 

The upload button is visible in the meeting toolbar, I can select a document to upload, but then it just fails and says "no permission". 

This is even with the permissions to upload granted on the back end admin. I have tried uploading from an internal employees laptop and from my own external laptop, both get the same response. Any suggestions? 

[Sarina1522]

Have  you found a solution to this? We are having  the same issue. 

[MGSR]

Welcome to the Zoom Community, @Sarina1522! You need to sign in to the Zoom web portal as an administrator with the privilege to edit account settings. Then, navigate to Account Management > Account Settings > Whiteboard tab. Under Other Settings, you can click on the toggle to enable the option to upload images. Additionally, you can specify the supported image formats that users can upload, such as JPG, PNG, GIF, and SVG. Once you have made these selections, remember to click Save to apply the changes.