in a Crestron Zoom Room setup, mic audio goes through without issue but music cuts out consistently.  i've made sure Echo Cancelation is ON and any form of Noise Suppresion i can adjust is turned OFF as this was the only thing i saw online that could help.  everything else is setttings in the laptop or phone app and aren't available via Zoom Room panels.  I've confirmed that the feed is solid as it's also going out live over Viemo with no issues, can work 100% on my laptop and i've even switched out the USB interface and tested again in the Zoom Room and my laptop.  only in the Zoom Room is there an issue.

Crestron has gone through their support and stated that their isn't an internal setting to adjust, so i'm left with whatever Zoom settings.  i couldn't find anything directing me to the Admin Portal to make any of the suggested changes and it appeared that any of the changes for live music might need to be done per meeting and can't be applied globally

everything was recently updated within the last 2 weeks to latest versions on 64-bit.

Trying desperately to get help for a client but it appears i'm out of luck?  Not sure of their subscription but i know they've recently receieved phone support for other interal issues for this system and i have the previous ticket number on hand.  before i completely give up i'm hoping their might be something someone can point me to (that applies to Zoom Rooms)  I Really don't want to make the client start the slow process of reaching out for support again if i don't have to, as their previous attempts for help took a while and strained their confidence in the platform

I have Zoom One plan and Events. I have been looking for the 'practice' and backstage options in the Event. I cant see options.

• However I made a test 'webinar' and both functions are available.
• My assumption is I need to convert my Event (meeting)  to a Webinar

Is this correct - 'practice' and 'backstage' functions are only available in Webinar mode?

I need all attendees to be able to input to the discussion - this is why I selected 'Event (meeting) but perhaps I am mis understanding and the webinar has this function BUT the ability for attendees to input is under the control of the Host?

Any feedback would be great Thanks 

We recorded a Zoom Event with Production Studio scenes. The video includes random flashes throughout. When we freeze-framed them, it's a full-frame picture of a white "mute audio" symbol with black background, This reduces the quality of the video post-session attendees.

Anyone know what is causing this and how we can avoid it? is this a bug with how Zoom captures video?

Hi all,

I have an active one month Webinar subscription wich ends on the 10th of march, however i have a webinar scheduled for the 20th March, how can i renew my subscription for one more month? Is it possible? I have allready used the Webinar link on my communication so i would like to keep it as it is.

Thank you 

I do remote lecturing about music via Zoom, and have the following setup at home:

webcam for video,

laptop to connect with meeting link and as a monitor,

ipad to play music samples,

Electric piano to play live,

headset (Audio-technica BPHS1) with earphones and attached mic,

All of the above goes through a mixer (Yamaha: MG10XU)

I've used this setup a hundred times very successfully. Yesterday, the mic setup failed me and I don't know why. Symptoms: Either I could hear the host and she/audience couldn't hear me, or she/audience could hear me but I couldn't hear her. I played with the mic settings, and nothing solved the problem. Ultimately, we did the webinar with her (and the audience) hearing me, but I couldn't hear her - which was ok since I was the only one talking. When necessary, we communicated via texts on a phone on the side! It was a very odd experience. 

Does anyone have any thoughts on what the problem might be? (By the way, I tested the system with a friend later in the day, and the same thing happened, so I don't think the problem was on the host's end.)

THANKS.

I am having an issue, where I am hosting a town hall for my company next week, and we plan to utilize a few zoom rooms in our building as an overflow. 

The issue is when in a webinar, the rooms in question are attendees, I myself am the host of the meeting on a laptop. When I select "follow host's view", when joining from a laptop as an attendee it works without issue. However, the Zoom Rooms in attendance are still seeing myself in this instance who is off camera and supposed to be hidden. 

Am I missing a setting in the backend or something I am doing wrong? Any help would be greatly appreciated. 

In the past, I have been able to transfer hosting duties for a Zoom meeting to another participant, and then open one other Zoom meeting at the same time as host. I don't seem to be able to do this with Zoom webinar. Is there a work around? If an alternative host opens the meeting, could that address the issue?