User ramdomly become offline to other user

[Paolo325]

Hi there,

my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline even if for my zoom I am online. The only way to solve the problem is to become reachable again with the chats and restart zoom. This happens about every 2 or 3 hours even with the PC in use. Zoom is updated and connected with a Lan cable. Thank you so much.

[Paolo325]

Hello,

please need help to solve. 

[pgbb]

My Team is also experiencing this issue. Certain team members appear offline to me, even though they are online, active in their phone queues and actively chatting with other team members. The rest of the team is having the same experience, though which users show offline varies. 

[MGSR]

Hello @pgbb,

Apologies for the delayed response. Just to clarify, is this random offline status appearing in the Zoom Contact Center?

[userw113664]

We are experiencing the same thing in our environment. Same setup as Paolo325 zoom version 6.3.5.54827. Need help on this ZOOM support!

[Paolo325]

bump

[MGSR]

Hello @Paolo325,

I'm sorry for the late response. 

Just to clarify, are you referring to the presence status? If so, is it currently showing as 'Away' or 'Offline' on the Zoom Desktop app or on a linked calendar, such as Outlook?

We look forward to your response.