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STILL BASIC PACKAGE

Filadelfius
Newcomer
Newcomer

I paid for the pro package but currently, the status is still at basic

4 REPLIES 4

Nafi
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi Pak Filadelfius, 

Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063

 

 

 

 


I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)

I've tried it but can't change the license I've paid for the next 1 year

Nafi
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi Pak Filadelfius, 

Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063 

 

 

 

 


I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)

Nafi
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi Pak, 

Can you edit on user tab Pak? See if there is license assigned on ther user? 

 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.


I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)