STILL BASIC PACKAGE

[Filadelfius]

I paid for the pro package but currently, the status is still at basic

[Nafi]

Hi Pak Filadelfius, 

Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063

[Filadelfius]

I've tried it but can't change the license I've paid for the next 1 year

[Nafi]

Hi Pak Filadelfius, 

Can you check wether u already assign pro license to your user Pak? please check here https://support.zoom.us/hc/en-us/articles/115004976063 

[Nafi]

Hi Pak, 

Can you edit on user tab Pak? See if there is license assigned on ther user? 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.