Not able to send zoom team chat messages. Error "Message could not send"

[vmore]

Hi All,

I hope you all are doing well.

A couple of users in our account facing issues with Zoom team chat. When I try to send them a message I get the error "Message could not send".  
Also getting prompt "

Messages cannot be sent because <user's> chat has been restricted by their account admin.".
I checked the user setting and can confirm that the team chat license is "Enabled".

Appreciate the help.

Thanks!!

[jdott16]

Hello,

It is possible that there is an account or group level setting that is not allowing team chat to function. I would review the following article to verify that your account and group level settings are properly configured. If you do not have access you should reach out to your account admin/owner: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058688

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[vmore]

@jdott16 Thanks for replying. 

I verified the User Group settings as well and the other ~200 users from the same group are not having any issues. So I do not think User Group settings will cause this issue.

I will review the link shared by you. Thanks!!!