Link Previews for posted links are not displaying in Team Chats

[Mike_S]

I cannot find an answer to this, but if I did miss a solution, kindly point me to it.

Since about mid August of 2024, Link Previews are not being displayed in Team Chats. When a video link is posted, the thumbnail and video title are not showing up. There has been no changes that I am aware of to the account settings.

I have tried turning on the 'Enable advance chat encryption" ... and then selecting "Enable Hyperlink Preview" when it appears and saving the change, it does encrypt the chats, but still no change in regards to the previews.

Is there a setting I am missing, or has something changed globally that I am not aware of?

Thank you in advance,

[Huxley_Yang]

Hi, Mike, did you enabled this option (in Settings - Team Chat - Other settings - Show link preview) ?

[Mike_S]

Thanks for the response, and yes, show link preview is checked ... this is not just affecting myself, but everyone else in the company as well, so I suspect it is more of a global setting  than a client one, but appreciate the help 🙂