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I can't see photos that are sent to me

Uros-Mono-AV
Zoom Partner
Zoom Partner

‎2022-08-05 05:56 AM

Hi guys, there seems to be a problem in which every time someone sends me a photo or a picture it just appears on my screen as a gray triangle with an exclamation mark in the middle, and there is no way for me to see it or download it.
Can someone please help? 🙂

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-08-09 07:34 AM

Hi @Uros-Mono-AV! I'd be happy to help. Are you using the latest version of Zoom in addition to the latest software version on your device? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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Uros-Mono-AV
Zoom Partner
Zoom Partner

‎2022-08-09 07:39 AM

Yes, i checked that first. I should probably mention that every other kind of files works, only pictures and photos show up as an error triangle.

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