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Going from zoom basic to pro

Caoline
Newcomer
Newcomer

‎2021-11-13 08:09 AM

I have used the free basic zoom for a while, but for work reasons had to upgrade to zoom pro. Problem is, even though I've paid for it & have the receipt, I can't seem to get it to change from basic to pro. What am I doing wrong? I've tried to phone zoom, but no-one ever actually talks to me. I just get a recording & a lot of canned music. Please, if someone can help, I'd be very grateful!

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Bort
Zoom Employee
Zoom Employee

‎2021-11-15 08:28 AM

Here are a few things to check: 

  • When you sign in to the web portal, do you see yourself listed as Licensed on the Profile page?
  • Are you signed in to the same account that you received the receipt at? Often people upgrade a different account, tied to a different email address, without realizing it. 
  • Have you signed-out and back in on the desktop app? Sometimes it doesn't recognize the upgrade until you have restarted the app and logged in again. 
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