Company contacts do not show up most of the time

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Hi, I'm new to zoom. I have created a FREE company account (with CC verified) and added multiple users. (Admin->User management->users) and activated their accounts.

When I log in to my account, most of the times, I cannot see the company contacts list. It does show up sometimes, but it's not there 90% of the time. I have checked on multiple devices and it's the same for all the users I added. (added the users 24 hours ago)

I can see them in my chats, I can also see them if I star them (under the starred contacts list). But they are missing in the contacts section.

I have checked this in Zoom Workplace 6.3.11 (60501) - Win 11 and in the web version.

How do I fix this ?

Working: https://imgur.com/a/ZoIy5j1

Not working: https://imgur.com/a/BLQdNyU

Thank you

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!