Chat email address: no option in Zoom client to add?

[leaky_fire_sauz]

Hi there,

I was very excited to see that Zoom now has this feature to allow email to pipe to chat channels: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0076875#h_403234773332172474455665...

However, despite verifying that I have the appropriate client version (both Windows and iOS), I don't see an option in either client to perform this. I also verified that nothing settings-wise (both at the Account and Group-level) would prevent me from doing this.

I do know that we have Advanced Chat Encryption enabled for our account, though I don't see this feature listed as a limitation to the feature. I also know that, settings-wise, we have other security measures enabled, such as preventing non-corporate domains from communicating with our tenant.

Might some other setting be preventing this?

Thank you in advance. 

[relunij]

Having same problem. Also have advanced encryption. 

[MGSR]

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this resource on enabling or disabling email addresses for chat and channels in Zoom Team. Chat. Please let us know if this helps or if you need further assistance.