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Add Contacts to a Team Chat private ‘Channel’.


Hi Zoom (or Zoomers),


I have a pro account. I updated the Zoom Client this week.  I am using Windows 11.

I have three external Contacts in Team Chat. 

I have created a Team Chat private ‘Channel’.
I have selected the following option in the channel settings: “External users can only be added by account owner and admins”

I select the Channel ‘Add members’ option.

The ‘Add members’ dialog box shows my three External Contacts.

The dialog box seemingly does not allow me to 'select' any of the three External Contacts.

The ‘Add’ button at the bottom of the dialog box is greyed out.

As a plan B… I sent a link to the channel to an external contact.  When the external contact taps on the link… he is told: ‘The channel cannot be found’. 


Let me know if I can supply any other information.

Thanks in advance for your help !


Community Champion | Customer
Community Champion | Customer

Hey, @Guadrob.  Sorry for the delay in responding... I didn't see your message until it was pointed out to me by one of the helpful Zoom Community staff.


Here's what my Edit Channel looks like for one of my private channels:


Check to be sure you have the lower section enabled.  Sounds to me like you do, but worth checking.


After enabling that, you'll get a brief pop-up that says it could take 2 hours for the changes to take effect.  (Apparently the Team Chat servers are in a different time/space continuum from the Zoom Web Portal.)


Then, when you click the Add Members button on the channel, rather than limiting you to picking groups and names only:


... you get name, email, and group options:


Type an Email address, and click the "add via email" in the dropdown:


If that doesn't work, let me know.


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