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Terrible User Experience in the new Scheduler

amcclard
Newcomer
Newcomer

‎2024-04-29 03:40 PM

First of all, the USER experience of scheduling was changed without real notice that it had been changed. Second, it no longer offers me a choice of scheduling a meeting in iCal, which is a requirement for me--my non-profit is Mac based and we use the Apple Calendar app, not Google, Outlook, or whatever else you offered. I could go backward and use the old version, which I did. Thank you for that. I hope you will allow iCal scheduling going forward, as the others are useless for me, a head of a small non-profit.

 

My next problem relates to POOR CUSTOMER experience. I tried using the chatbot, and it pretty much couldn't understand anything I was asking--I was looking for a way to provide feedback on the new interface, assuming that Zoom would like it. I spent my entire technical career working in UX and then in CX, and I feel like Zoom may be relying too much on engineers to do experience design--do better at understanding your customers, and acting like you care. 

 

Thanks.

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