Can Schedule send out e-mail invitations?

[PaulSiskind]

It appears that the Zoom Scheduler no longer sends an e-mail invitation with the meeting link to everyone when I schedule a one-time meeting, even though it asks me to put in their e-mail addresses.  It used to do this.  But now I have to create an e-mail and cut&paste the link into it.  I want to send an actual e-mail to them, not just a calender notification.  Was this option removed, or can I turn it back on somehow?  I've seen conflicting info (e.g. that you can do this for recurring meetings, but not for one-time meetings).  Can someone give me a straight answer?  Thanks.

[jdott16]

Hello @PaulSiskind 

"Zoom Scheduler leverages the Zoom platform to connect users to their calendar, where they can generate slots of scheduled availability for attendees to then select a preferred time on both parties’ calendars and can be leveraged by any user to save time and streamline appointment scheduling."

I've reviewed our articles on Zoom Scheduler as well as inviting others to a Zoom meeting (whether already in a meeting or scheduling one) and I don't see the workflow that you are describing.

Would you be able to provide more specifics on how you are scheduling your meeting? It appears it may not be through Zoom Scheduler, but just the general meeting scheduling. This could assist in understanding what you are looking for.

References:

Inviting others to join a meeting 

Managing and customizing Zoom Scheduler email notifications 

Getting started with Zoom Scheduler 

Thank you,
Jake

[PaulSiskind]

Hi Jake:  I misspoke when I said "Zoom Scheduler."  I meant to say the Schedule Tab on the Home Page Window.  (I didn't realize that Zoom now has an add-on purchase called Zoom Scheduler.)  It used to be that when you scheduled a meeting via the Home Page Schedule tab, Zoom would send out e-mail invitations to the attendees.  Now, even though it asks you to input the e-mail addresses for the attendees the same way that it did before, it no longer sends them an e-mail invitation.  I'm trying to find out if I can turn that back on.  If not, why does it still ask for attendees e-mail addresses? 

Thanks.

...Paul

[jdott16]

Hello Paul,

I attempted to replicate this behavior within my personal test environment and was unable to reproduce your situation. If you are scheduling from the Home page on the Zoom Workplace App, and you put in Email Addresses of the attendees you want a the meeting, an email invitation should be sent out to those individuals when you schedule the meeting.  

I confirmed that even if I hit 'edit' on the meeting from the Home button, or go into my Zoom account on the web at zoom.us and check my upcoming meetings, the meeting and attendees are there. 

If a person is not receiving a Zoom meeting invitation via email then I would have them check if they have any filters blocking anything from you (as you are scheduling), or that the email is not in their spam. 

Are you able to test this behavior on your own with a personal email address to see if you can personally replicate it? Can you verify that the email addresses you are adding are correct? If all things are in order, then 

I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[PaulSiskind]

Hi again:  Thanks for looking into this.  Yes, I included my own e-mail address in the list, and I didn't receive an e-mail.  I also checked my spam folder.

Also, when I clicked on the link for support/contact-us that you sent, I got an error message saying that the page doesn't exist.  Is there another link for Zoom support?  The only links that I see is for community support, nothing for support directly from Zoom.

Thanks.

[jdott16]

@PaulSiskind

I apologize, the link should be https://support.zoom.com/hc/en/contact?id=contact_us

Also, if you are the host of the meeting and you are inviting yourself you should not receive an email because you are hosting. You would need to utilize another email for the invitation to show. If you are scheduling with your Zoom email, and add yourself (i.e. the same email that is scheduling the meeting) as an attendee no email would send as you know you are scheduling the meeting. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[SCSS-Support]

I've been having a similar with Zoom Scheduler and am getting nowhere via the ticket I put in. Prior to to 10/14, events scheduled via Zoom Scheduler sent a calendar invite out to the host and the requestor/client. Since 10/14 no such emails have went out. I've tested using personal and business accounts on different providers and never get the email. Wondering if the two issues are related.

[jdott16]

Hello   @SCSS-Support

Note that we made a distinction on this thread between the Schedule option on the Zoom Workplace App, and the Zoom Scheduler feature that is now available for scheduling appointments between you and others. This thread is dealing with the Schedule button on the home page. From my knowledge and testing, if I schedule a meeting I don't get an email saying that I scheduled a meeting. I get a notification from my calendar integration that a meeting was scheduled, but I do not get an email saying I scheduled a meeting on behalf of myself which I am hosting. Zoom Scheduler should send you an email when an attendee has scheduled a meeting with you, but I do not believe you should receive an email for a meeting you've scheduled to host.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[SCSS-Support]

Thanks for the reply! I understand this changed the topic and don't want to get it off the rails, I just wanted to provide some input to a changed behavior that we noticed to see if it was more widespread.

This is all within the Zoom Scheduler prior to 10/14:

• Client would use a one time link to schedule an event
• The Event would show in our Upcoming Events in the Zoom Web Portal
• An event would populate on our linked M365 Calendar
• The client would receive an email invite to the event

Behavior now:

• Client will use a one time link to schedule an event
• The Event will show in our Upcoming Events in the Zoom Web Portal

I'm unsure if behind the scenes there was an update to the Notification logic or something else, but a behavior definitely changed without our intervention. The events no longer show on our M365 Calendar (Note though, events on the calendar do still block slot availability), and the attendees no longer get an email of the scheduled event. We have tested this a multitude of ways with multiple email providers (M365, Exchange, Gmail, Personal Unassociated Domains and Corporate Domains) and cannot come to a conclusion other than that was a change that was either undocumented publicly, or was an unintended consequence of another change. From what I see there were no Scheduler updates at the time per the Release Notes, hence the thought it might either be a Notifier overhaul/update or Unintended change to behavior.

We've been working with Support for over a week now, and there has been little to no movement, so now I'm digging through the forums looking for something to lead me to my next step.