cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

zoom does not recognize that I have Zoom One Pro

charne
Newcomer
Newcomer

Zoom does not not recognize that I have zoom one Pro

1 REPLY 1

ZoomZoom
Community Champion | Employee
Community Champion | Employee

Also, if you have more than one user in your account, be sure to check if the license is associated with yours. You can see this in User Management > Users and clicking on your user.

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz