missing msi file Zoom.6.3.52884

[MaloMewtwo]

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error:

The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)."

I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

[MGSR · Accepted solution]

Hello @MaloMewtwo,

Welcome to the Zoom Community! We're glad to have you here.

You can try downloading the CleanZoom uninstaller from this link.

Let us know if this helps or if you need further assistance.

[snap-rz]

@MaloMewtwo Please use this source file to uninstall:

https://zoom.us/client/6.3.0.52884/ZoomInstallerFull.msi?archType=x64

[MGSR]

Hi @MaloMewtwo!

Did you see the previous response?
If it has resolved your inquiry, please press "Accept as Solution."

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @MaloMewtwo!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!