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cannot connect to zoom room

KWA
Newcomer
Newcomer

‎2022-04-18 10:45 AM

we had a power outage over the weekend and my zoom room will not reconnect.  is searches and comes back "cannot connect to zoom rooms please contact IT for assistance". can anyone help?

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3 REPLIES 3

jwuorenmaa1
Newcomer
Newcomer

‎2022-04-18 02:00 PM

The computer that runs the Zoom Rooms client is likely off.  

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ThatMatMik
Zoom Employee
Zoom Employee
In response to jwuorenmaa1

‎2022-04-19 09:55 AM

Start with local network - make sure the device / PC has internet access.  Sometimes power outages can create some gremlins on the network.

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Frankie123
Newcomer
Newcomer
In response to ThatMatMik

‎2022-06-21 07:32 AM

We have ten accounts and only two are working

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