cancel
Showing results for 
Search instead for 
Did you mean: 

No speaker thumbnail in cloud recording from Zoom Room

neve
Contributor II
Contributor II

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

1 ACCEPTED SOLUTION

shaneatzoom
Community Champion | Employee
Community Champion | Employee

@neve Please open a support ticket for this issue.  Thanks!


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom

View solution in original post

2 REPLIES 2

shaneatzoom
Community Champion | Employee
Community Champion | Employee

@neve Please open a support ticket for this issue.  Thanks!


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom

Rere
Explorer
Explorer

HOw do you open a support ticket?