Trying to set up Yealink CP965 as a Zoom Room Controller

[Mohamed_Sleem]

Hi, I hope some can help me.

I am trying to sign in to zoom room controller that I installed on to the CP965 using a configuration file found here: https://zoom.us/client/latest/zrc.apk

When I run the app it take me to a sign in screen with options to sign in using, email, SSO, google or facebook. However I am told by our admins that I need to sign in using an activation code which they have given me. The activation code has worked on the Zoom Rooms app installed on windows micro desktop and is shows me the the room the activation code refers to. But I just can find how I use the activation code through the ZRC app on the CP965.

I have already update the firmware with the certified custom firmware found here: https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_746bf277-ad09...

Some of the support articles I found on Zoom support also suggest that you can sign in using an activation code but again I cant fine this option. 

What am i doing wrong?

[tandcp4736]

Yes, got all of mine set up last week also. All are working with the required firmware updates. I would agree, not a very easy process, I think Yealink is trying to push a more expensive option, but with our Zoom Rooms not being used very much this was the best option for us. 

Would be interested in what Yealink has to say about the wireless mics.

[rma_chris]

Any luck in getting the wireless mics to pair to it?

[TechnoEric]

Yealink says Q2 on wireless mic support. I'm not holding my breath.

I'm actually struggling to get this device to NOT be a Zoom Room controller anymore. Any time I try flashing it with the Yealink firmware (tried both 143.86.0.10 and 143.86.3.200) it makes it about 11-12% of the way through the process then reboots...staying at the CP965 Zoom Edition firmware (143.30.0.10).

😕

[rma_chris]

Made a thread in the yeahlink forum if folks wanna jump on and +1 the issue of being unable to pair CPW65 wireless mics to the CP965

http://forum.yealink.com/forum/showthread.php?tid=47713

[IanICMS]

Anyone here experiencing audio dropouts when connected using USB? It occurs around 20-30 minutes into a meeting. Only fix is to pull the USB and plug it back in.

Wireless mic support? Gonna have to find myself a replacement for my coffee mug coaster!

[IanICMS]

Remove that pesky USB cable now!

Hi all, we now have the Yealink CP965 running in Zoom Rooms without the need for the USB cable. It's now connected via ethernet only and acting as controller, mic and speaker. Zoom has updated documentation here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066969

The only difference between our previous config using USB cable for audio is the install of the Yealink Plugin for Zoom Rooms on the Zoom Rooms PC. This is easy enough, however, the .msi that the documentation directs you to didn't work for us. We downloaded this one: https://drive.yealink.com:4443/#/link/435B8D22B98756A1135F00FE61264F16%20%E6%9C%89%E6%95%88%E6%9C%9F...

For more info on this, go here: http://forum.yealink.com/forum/showthread.php?mode=linear&tid=47331&pid=75252.

[Jholly10]

Hello, any way you could activate that download again? I'm at the same spot, the Yealink Room Connect software doesn't detect the mic and speakers on the device.

[IanICMS]

Hi @Jholly10 ,

Unfortunately, you'll need to contact Yealink support and ask them to reopen the link to the file : Yealink Plug-in Software(2.33.43.0).msi. There might be a newer version now that works now, but this is the one we're currently running without issue. Yealink support are pretty good at responding to the request promptly!

[lorenfl]

Here is the most recent Yealink plugin for zoom rooms I got from Yealink https://ticket.yealink.com/ticket-service/attachment/downLoadFile?path=Wv7HOxX28YR5EoYyLPf3KA%3D%3D

[Jholly10]

Thanks that got me further along. My CP965 can now detect its own speaker/mic in a Zoom Room. They can be selected, but there is no sound or mic input/output happening. Did this happen to you by chance?

[lorenfl]

We have two Zoom rooms with the CP965, and both quit mic and speaker about 6 weeks ago. I've been battling with Yealink, but they claim it must be a hardware failure, but they refuse to give warranty even though its under 1 year old. I think it must be an software issue though, there's no way both devices failed at once.

I couldn't wait any longer so have bought a new Poly controller instead.