Neat Sense on Neat Bar Pro

[KelvinL]

I'm setting up a new Zoom Room with a Neat Bar Pro and Neat Pad controller.

Everything is working as expected except the Neat Sense environmental monitoring. It's supposed to report the Temperature, Humidity, VOC, and CO2 in the room. It's showing the Temperature onscreen and it's showing the Temperature and Humidity on the Settings page of the controller.

However, nothing shows up on the Zoom Dashboard under "Air Conditions" for this room.

I have another Zoom Room with a Neat Board in it. I'm setting up a new Zoom Room with a Neat Bar Pro and Neat Pad controller.

The Neat Board and the Neat Bar Pro are both running 5.12.6 (2097) and both the Neat Pad controllers are running 5.12.6 (1612).

Neither Zoom support nor Neat support have an answer. I'm wondering if Neat Sense is just not fully functional on the Neat Bar Pro or if I have a defective unit.

Does anyone have one that is showing the "Air Conditions"?

[chshahbaz]

newest

[ZoomAdmin2]

I am having the same issue, the new neat bars we just installed are not reporting the data ? Any answer or resolution to this. 

[KelvinL]

No answer or resolution yet from Zoom. It's definitely a Zoom issue. The sensors in the Neat Bar Pro are functioning and the VOC and CO2 readings show up in Neat Pulse for this room.