cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

how to provision a non supported phone device to zoom phone user

docpaul
Newcomer
Newcomer

‎2023-04-26 05:56 PM

how to provision a non supported phone device model to zoom phone user. Has anyone done this before?

0 Likes
1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-04-26 11:30 PM - edited ‎2023-04-26 11:32 PM

Hi @docpaul ,

 

Welcome to Zoom community. First, Zoom Phone supports a wide variety of hardware so please make sure your device is certified or not:

 

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware

 

However, if your device is not in the list, You can open a support ticket to enable the third party devices capability. Before submitting a ticket, Please do the homework with the device vendor, to verify that the device(s) support SIP registration, wildcard SSL certificate and TLS1.2/SRTP security protocols. These are strict requirements based on industry standards. Also, note that this is a best effort service, and you will need to accept the acknowledgement form sent by Zoom support.

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

 

0 Likes