Avaya Deskphone License Error when in Zoom

[hillmolly525]

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom

This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.

Questions:

• Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?

• Has anyone resolved this “not licensed” boot message for Avaya desk phones?

Thanks in advance!

[sparrow · Accepted solution]

Zoom doesn't use device licenses. The ability comes from the calling plan which allows the user or common area the right to assign phones. What I suspect is happening is that your device needs it's own license to use with a 3rd party platform much similar to Cisco phones were you need to have a phone running 3rd Party Call Control or if you want to convert from enterprise CUCM managed device to 3rd party, you need to purchase a conversion license. 

[MGSR]

Hi @hillmolly525!

Did you see the previous response from @sparrow?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[Eliot]

hi @hillmolly525 

I think Avaya phone systems such as IP Office and Aura require device licenses.  Zoom does not.  Please see below.

Zoom Phone Certified Hardware

You might contact Zoom support, Avaya or your Avaya reseller to see if and when Zoom or Avaya will fix this.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[MGSR]

Hi @hillmolly525!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!