Avaya Deskphone License Error when in Zoom

[AzamatRustamov]

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom

This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.

Questions:

• Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?

• Has anyone resolved this “not licensed” boot message for Avaya desk phones?

Thanks in advance!

[Eliot]

hi @AzamatRustamov 

Avaya J100 series has Zero Touch Provisioning (ZTP). You could try a factory reset on one of your J179 followed by automatic ZTP.  Maybe this will fix your issue.  Open a web browser and ensure you can access https://des.avaya.com
Note: This is to ensure your network connection is correct.

If this does not work, the Zoom support article mentions an Enablement Code for assisted provisioning but does not supply details.  Maybe this enablement code needs to assigned to the desk phone.

Assisting provisioning for Avaya J100 series

If ZTP does not fix the issue, I suggest opening support tickets with Avaya and Zoom.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot