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call diversion

KayGee
Explorer
Explorer

‎2022-12-18 12:59 PM

Hi there,

 

I recently diverted my mobile phone to my zoom phone number, and for a while it was working fine.

 

But, recently, it is not working at all. When I dial my mobile number, it does nothing - no dial tone, just dead! However, I am receiving my text messages, which tells me my mobile number is working but there seems to be a problem with call diversion.

 

Anyone have any idea/experience with this?

 

Would appreciate your help.

 

Cheers,

KayGee

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4 REPLIES 4

enielsen
Creator I
Creator I

‎2022-12-19 04:45 PM

What do you mean by "call diversion", do you mean call forwarding?

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KayGee
Explorer
Explorer

‎2022-12-21 05:56 AM

Hi Enielsen,

 

Yes, silly me, I meant "call forwarding" lol!

 

So I'm trying to FORWARD all calls from my mobile phone to my zoom phone number.

 

Hope you can help.

 

Cheers,

KayGee

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FORE-Craig
Expert
Expert

‎2022-12-22 08:13 AM

Hi @KayGee 

 

Have you tried turning off the Call Forwarding on your mobile phone to ensure that you can still receive calls at that number? Then maybe turning it back on.

 

I hope that helps!

 

Craig

enielsen
Creator I
Creator I

‎2022-12-22 08:20 AM

Also, verify that calling your Zoom Phone number directly is still  working....

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