Zoom phone plan details.

[Yogesh_vrtx]

Hi Team, 

In phone system management, under plan details we have two option, one is package and another is phone number. 

Can you please explain me difference between both plan details. ?

What if i don't have available phone numbers in plan ?

[sachinzoom]

Hi Yogesh,

The package is your license which includes a phone number (DID ) for Metered and above licenses. Phone numbers show the total phone numbers you have. If you have a Unlimited or Metered plan, that includes 1 phone number per license. In. addition, there could be Additional phone numbers ( parked numbers ) and toll free numbers shown under phone number.

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[Yogesh_vrtx]

Hi Sachin, 

What if i don't have available phone numbers in plan ? Can i raise a request for porting ? or can't i purchase a number ? 

Do we have any zoom link which have all these details. ? 

[sachinzoom]

Hi Yogesh,

Here is the link which should answer many of your questions:

https://support.zoom.us/hc/en-us/articles/360020808292-Managing-phone-numbers

for your specific questions, What if i don't have available phone numbers in plan ? As long as you have packages, they will come included with one phone number

Can i raise a request for porting ?  Yes here is the link for US/CA numbers:

https://support.zoom.us/hc/en-us/articles/360021333732-Requesting-a-number-port-for-US-Canada-or-Pue...

can't i purchase a number ?  Yes you can purchase numbers directly from your zoom portal

https://support.zoom.us/hc/en-us/articles/360034342152-Requesting-Native-Zoom-Phone-numbers

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[Yogesh_vrtx]

Hi @sachinzoom , 

Thanks for information, I still not clear about Plan details. 

Please find the attached snap, 

for global select plan i have 99 licenses available under package and 58 Available under  phone number, So this means i have 157 (99+58), number of licenses ??? Can i order\port 157 phone numbers ? 

what is the difference between package and phone number licenses plan ?? 

[sachinzoom]

Hello Yogesh,

Thanks for the screenshots.

   They are two different views, 

Package is telling you, you have 99 Packages to be assigned. Currently, you have the package assigned to only 1 user. 

Phone number is telling you have 1 phone number associated with each package. Hence you get a total of 100 numbers. You have however used 42 numbers from this lot so you have a remaining of 58 numbers that you can buy from zoom or port over.

Similarly, for your US/CA Unlimited plan (Phone numbers ), I see you have 574 phone numbers available that you can buy or port over to zoom. 

Hope that clarifies

[Yogesh_vrtx]

Hi @sachinzoom  Do we have any zoom link which explain about this difference  between package and phone number licenses? 

[sachinzoom · Accepted solution]

Hi Yogesh,

https://zoom.us/pricing/zoom-phone

and

https://support.zoom.us/hc/en-us/articles/360020808292-Managing-phone-numbers

These are the best links I found.

The packages are these:

In your scenario, Currently you have Included Phone numbers, which means it is how many phone numbers you have included against  these packages. So as I mentioned, you still can port over or procure 58 + 574 numbers from the packages ( also called licenses ) that you already have. 

Add to that, the phone numbers can be separately purchased as an Additional phone number ( if other than the package included numbers, you want to park additional numbers ) or toll free numbers if you scroll down on the pricing page. 

In Summary, Package is a License which includes a phone number ( Metered and above licenses )

Phone number is a DID, which could be the one that comes included per package or is obtained separately as an Additional phone number. 

Hope that helps