cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom phone - URL pop feature

RobOB1
Zoom Partner
Zoom Partner

Hi Guys

On Zoom phone URL pop feature.

The URL pops on ring. Can this be changed to only pop on answer like other products.

Thank you.

Rob

1 REPLY 1

Vinnie
Community Champion | Customer
Community Champion | Customer

Hello @RobOB1 

From the documentation I gather the feature was designed to just launch and App or an URL when there is an incoming call to the Zoom App/Client that has it enabled it. If you want to be delay the Pop-up until the call is actually answer then your App will have to be designed to detect when that call is actually answered and then show.

At least not out of the box, but you could use i.e. Zoom Phone Webhooks to send the notification and inside the App then put the necessary code to go check whatever backend you are sending the notification:

https://developers.zoom.us/docs/zoom-phone/webhooks/#operation/phone.callee_answered

 

In any case, all points that it cannot be changed and some development needs to be done to "delay" the pop-up as desired. I know it is not answer you needed and most likely you already knew.

 

Another option worth taking a look is the Zoom Phone Smart Embed where you can add the Zoom Phone to your own Web-App: you can receive and use the "zp-call-connected-event" directly and use it to trigger your URL/App instead of the built-in mechanism in the native Zoom App:

https://developers.zoom.us/docs/zoom-phone/smart-embed/ 

https://developers.zoom.us/docs/zoom-phone/smart-embed-guide/

 

Vinnie