Zoom is not ringing

[BaharBozorgkhoo]

Zoom phone is not ringing on Phone or Desktop app when it is closed. Se we missed the call. 

Any Idea? 

[Eliot]

Hi BaharBozorgkhoo,

Assuming the call is coming in during your open hours, your desk phone should ring even if the desktop client is closed.  If the call is coming in outside your open hours, calls may be set up to go voice mail or somewhere else.  Please check to see that user’s desk phone is setup to ring for that user.

Please see Customizing call handling settings for details.

https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[BaharBozorgkhoo]

Thank you Eliot, 
Out setting is set to 24 hours and rest are the same as the screenshot. 
I tried one more time and it worked, I am waiting for next time the issue happens.