Zoom Phone Power Pack

[TannerCollins]

I purchased the "zoom phone power pack" when I purchased the zoom phone number. I received no info from zoom on how to set that up on my desktop. Does anyone have experience with this? Is it a good tool? How do I set it up? etc. 

Thanks in advance. 

[Eliot · Accepted solution]

hi tannercollins,

I have a client that uses Zoom Phone Power Pack for their ten member customer contact center.  This client does not want a full contact center system such as Zoom Contact Center. 

Power pack provides useful features such as both real time and historical analytics for call queues key performance indicators such as average wait times, abandoned calls, and calls in the call queue.  

Some of these Zoom Learning Center and Zoom Support articles may be helpful to you.

Zoom Phone Power Pack with Zoom Assistant

https://learning.zoom.us/learn/course/1294/zoom-phone-power-pack-with-zoom-assistant

Zoom Phone Power Pack Analytics

https://www.youtube.com/watch?v=q6blQsvKf28

Call queue real-time analytics dashboard

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061144

Call queue historical dashboard (Power Pack)

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061994

Using SMS with call queues or auto receptionists

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062033

Using Summarize SMS Threads with AI Companion

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0074874

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[MGSR]

Hi @TannerCollins!

Did you see the previous response from @Eliot?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @TannerCollins!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!