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Zoom Audio Codec disable AirPod Call volume

Pete_Key
Newcomer
Newcomer

Okay, chatbot failed miserably. When I answer or make calls on my laptop using my AirPods the called person cannot hear me. When I delete Zoom and all its files, my calls can be heard just fine. When I reinstall, the receiver is again not able to hear me at all. The Audio Codecs are seizing control of my AirPods volume and making them useless when Zoom is loaded on my device. What ya' got for me? Hope a real live person can help. My work requires I use Zoom or I wouldn't. FaceTime works just as good for me. 

1 ACCEPTED SOLUTION

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @Pete_Key,

 

While we don't currently have an estimated timeline, our engineering team is working on a solution which will be implemented in version 6.6.10. 

 

Thank you for your patience! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @Pete_Key,

 

Our engineers have acknowledged this issue and are actively working on a solution.
We will update you on this thread once we have further information.

 

For now, thank you for your patience and understanding.


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @Pete_Key,

 

While we don't currently have an estimated timeline, our engineering team is working on a solution which will be implemented in version 6.6.10. 

 

Thank you for your patience! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?