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Yealink t54w with EXP50 side car gray screen

JeremyW
Participant
Participant

‎2024-08-22 12:26 PM - edited ‎2024-08-22 12:29 PM

Our receptionists at each office have a Yealink T54w with an attached EXP50 side car.  Over the past couple of weeks, the side car shows a gray screen randomly multiple times per day.  The only fix appears to be to reboot the side car but they are having to do this 2-3 times/day.   

 

Has anyone experienced this and have a fix or is this a known bug with a previous update?  

 

Thanks,


Jeremy

Topics:
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2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-08-23 04:53 AM

hi jeremyw,

 

i suggest opening a support ticket with yealink. 

Yealink Ticket

 

thanks,  eliot

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JeremyW
Participant
Participant

‎2024-08-23 07:22 AM

Thanks, Eliot.  I did do that as well yesterday.  Waiting on a response.  Was just posting here in case anyone was experiencing the same issue.