What is the default Zoom Phone SMS retention policy?

[PinkFloyd123]

Hello,

I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?

I believe this information is here: 

Phone System Management -> Company Info -> Policy

Thanks a lot

[Ray_Harwood]

Welcome to the Zoom Community, @PinkFloyd123.

The current support article is here on setting the retention policy is here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069635#h_01ET3TH95R8J1RFQFJ6E81HC...

My understanding is that the default is Unlimited. However, if your plan was canceled, the data might no longer be retained.