Unable to add back deleted user to Zoom Phone

[SureshR]

I have two licenses for phone system.  During Initial setup I did not configure it correctly.  So deleted phone numbers including and company phone and the active user.  Now I tried to complete the setup, I am unable to add the user because the message says I used up all licenses and should by additional license to add the user.  Any help is greatly appreciated.

Regards,

Suresh

[HappyZoom]

I would suggest that you submit a ticket to Zoom Support at  https://support.zoom.us/hc/en-us/requests/new Thanks.

[SureshR]

Not much help. I opened the ticket but the response did not address my question at all.  I replied back to them.  I will wait for a day or two and if the issue is not resolved, I will go ahead and cancel the subscription.  Thank you for your suggestion.

[prondinelli]

Have you tried deleting the license that was used from the deleted user you have in the trash?

[SureshR]

Sorry, I could not find the trash.  I searched all sections under zoom phone.  Where should I look for it.  Thanks for your reply.

[enielsen]

When you deleted the user extension, was it just moved to the trash with the license still attached? If so, go into the trash and remove the license/package.

[SureshR]

I could not find the trash folder under zoom phone.   Where should I look for.  Thanks for your reply.

[enielsen]

Go to User&Rooms in Phone System Management. 

Ensure you are in the Users section, there should be a link on the right side labeled "Trash"

[SureshR]

I could not find any link labled "Trash".  When I looked at "Plan", it shows as below.  I guess this is not same as number of licenses.

[enielsen]

I'm talking about in the Zoom Web portal, Phone System Management section's User&Rooms. Presumably this is where you deleted the user extension? Or perhaps you deleted the phone number but not the extension?

That screen shot says there is 1 available unlimited package and 1 in use - is that what you expect?

In any case, the 1 package in use will be assigned to an extension in Users&Rooms.