No response to tickets?

[JoshuaL]

Hi, if anyone knows how to get Zoom to respond to client service tickets, please let me know.  I've sent a few tickets over the last month that have been ignored.  My understanding is that Zoom phone supports importing of existing numbers, yet despite following instructions I have been unable to.  

[Eliot · Accepted solution]

hi @JoshuaL 

My suggestion is to provide as much detail as possible in your client service tickets.  With respect to porting of existing numbers, you should provide your general location (country), the location of the numbers you need to port, whether the numbers are local numbers or toll free, how you have tried to port your numbers, and results or lack thereof.

Zoom Support response times

For porting a few numbers in the United States, the process is highly automated.  Check if the numbers can be ported, upload a letter of authorization, and request the port.  The numbers are ported in a few days.

Zoom has extensive support articles on porting.  These articles cover number porting for many countries, local numbers and toll-free numbers, and common issues and questions.

Phone Number Requirements | Zoom

Requesting a number port for US, Canada, or Puerto Rico

Requesting a toll-free number port (US, Canada)

Common issues and questions for porting

Requesting a number port (APAC)

Requesting a toll-free number port (Japan)

Requesting a 0ABJ number port (Japan)

Porting phone numbers that use SMS

Requesting a project port (US, Canada, Puerto Rico)

Requesting a BYOC number port

Managing phone numbers

Requesting a number port (South America / LATAM)

Requesting a local number port (EMEA)

Requesting a toll-free number port (EMEA)

France phone numbering plan changes

Recovering a deleted phone number

 Managing the Number Management Provider Portal

Using Number Management for managing phone numbers

Enabling SMS on US and Canada Toll Free Numbers

Purchasing and assigning Zoom Phone licenses

Moving numbers between accounts/products

Zoom Contact Center support for SMS for UK and Ireland phone numbers

I am happy to try to answer any particular questions you may have.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[MGSR]

Hi @JoshuaL!

Did you see the previous response from @Eliot?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @JoshuaL!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!