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Trouble making outbound calls

AYeaster
Newcomer
Newcomer

I am not able to make outbound calls.  I am in the US with an unlimited calling plan and a toll free number.  There is no error code and the call log shows the call as successful.   Does anyone know how to help?

4 REPLIES 4

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi @AYeaster 

 

You said you are not able to make outbound calls but logs show it as completed. Does the other party's phone ring ? What role is the toll-free number playing ?

Screenshots may help

Secondly, Have you assigned the Unlimited calling plan to yourself ?

Thirdly, Under Account management -> Billing -> Zoom phone -> View/Edit countries make sure the country you are calling within, is selected, even United States.

 

 

Good morning,  when I try to make an outbound call, I get a message stating that is not part of my service plan.   

 

aaholmes
Newcomer
Newcomer

Same here!

adminMP
Newcomer
Newcomer

yes, me too