cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

SMS Text campaign

Canadian
Newcomer
Newcomer

‎2024-06-17 12:43 PM

Is it correct that any sms / texts with Canada are exempt from this new campaign that needs to be created and approved?

0 Likes
1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-21 01:34 PM

Hi @Canadian thank you for posting for the first time and welcome to the Zoom Community!

 

A 10DLC campaign registration is required by U.S. and Canada mobile carriers to enable business-to-consumer (A2P) messaging.

 

Here is an FAQ and 10DLC campaign creation checklist for when you are ready to get started on submitting your campaign.

 

Please also note that we have shared a recording of the Zoom 10DLC SMS Campaign Enforcement Webinar here: Recording - Zoom 10DLC SMS Campaign Enforcement Webinar. This will give you all of the information you need to successfully submit your campaign as well as common rejection reasons and how to fix- I highly encourage you to take a look. 

 

I hope this helps! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes