Removing 'Park' and 'RTP Status' from Yealink Desk Phone while in talking Call State

[toyma]

Hi,

We are currently in the process of switching from 3CX to Zoom Phones. We use Yealink T29Gs, and we want to remove the softkeys for Park and RTP Status while talking on the desk phone We want to remove them because it adds the More softkey which means in order to end the call, you have to press More then End Call.  

I was able to create a custom soft key that ends the call without pressing More but I was only able to put it second or third on the list. I would really like the ability to remove Park and RTP Status so the More button wouldn't exist.

I was also able to manually get rid of the more button by going to the phone web page -> Settings -> Softkey Layout: enabling 'Custom Softkey,' selecting 'Talking' Call State and moving Conference to the 'Unselected Softkeys' category. Unfortunately, I wasn't able to find a way to do this through the provisioning template since Yealink doesn't seem to have these variables in their config.

I would like for it to be in a provisioning template or some way to be automatic. We have more than 200 phones, so manually doing it isn't scalable.

Thank you,

Mason

[Eliot]

hi toyma,

this may be an easier approach to ending a call on a yealink desk phone.

Ending Calls
To end a call:
Do one of the following: - - -
If you are using the handset,  hang up the handset or press X (cancel key).
If you are using the headset, press X (cancel key).
If you are using the speakerphone, press the speakerphone key or press the X (cancel key).
Note
When a call is placed on hold, you cannot press X (cancel key) to end it. You should press the Resume soft
key to resume the call, and then press X (cancel key) to end it.

The X (cancel key) button is under the navigation section.

the yealink user guides provide more detailed information.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

Thanks,  eliot