cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Poly Edge E Series Help and Support Parameters

sparrow
Community Champion | Customer
Community Champion | Customer

I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or additional phone number. Anyone else do this? I followed the link below but it doesn't show an email example. I added the below parameters to a test Zoom Phone Template and assigned it to my E550 only. I tried adding an additional line for email, but no luck. 

 

UI.MENU.HELPANDSUPPORT.CONTACT.ENABLED= "1"
UI.MENU.HELPANDSUPPORT.CONTACT.HOURS.1= "Mon-Fri 8AM to 5PM"
UI.MENU.HELPANDSUPPORT.CONTACT.NUMBERS.1= "Phone: 1 (321) 987-6543"
UI.MENU.HELPANDSUPPORT.CONTACT.CUSTOMERLOGO= "http://Logo.jpg"

 

https://h30434.www3.hp.com/t5/Poly-Phones-Knowledge-Base/Poly-Edge-E-Series-support-and-diagnostics/...

1 REPLY 1

sparrow
Community Champion | Customer
Community Champion | Customer

Scratch that. Figured it out.